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A common team development model, Tuckman’s Stages of Group Development, identifies forming, storming, norming, performing and adjourning. It is typically in the storming and norming phases where team members begin to understand communication styles. But even well into the performing stage, we can see common communication assumptions as the root cause of team conflict which makes it essential to identify and manage them.

Key Learnings

• The context of communication theory
• What assumptions to look out for
• Understanding when assumptions are made
• Prevention and remediation tactics

Julianne Wolfe PMP, PMI-PMOCP, PMSCP, is a certified and a seasoned project management professional with roots in analytical chemistry, laboratory management, and criminal forensics. Graduating with a Chemistry degree from The Pennsylvania State University, Julianne focused her early career on analytical chemistry working from bench chemist to various laboratory management positions. She discovered the tenets of project management while exploring better ways to lead large research projects. Since then, she has focused on project, program, and portfolio management in the scientific research, manufacturing, information technology, and healthcare industries. She has applied her project management skills in various situations from small process improvement projects to large scale, global transformations. Julianne has become a power skills expert through these experiences and is a passionate leader in helping others hone these skills. She recenty completed her term as PMI Pittsburgh VP of Education and has been a member and active chapter volunteer since 2014.